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Privacy Policy

Effective date: [May 29, 2026]

Escape From St. Louis (“we,” “us,” or “our”) operates https://www.escapefromstl.com/ (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, book an experience, make a purchase (including gift cards), sign up for marketing, or otherwise interact with us.

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1) Information we collect

Information you provide to us

  • Contact details (such as name, email address, phone number)

  • Booking details (such as reservation date/time, party details, and related notes)

  • Purchase details (such as gift card purchase information and transaction details)

  • Messages you send us (such as contact form submissions or emails)

Information collected automatically

  • Device and usage data (such as IP address, browser type, pages viewed, time spent, referring/exit pages)

  • Cookie and tracking data (such as identifiers used for analytics and advertising)

Payment information Payments are processed by third-party payment providers. We do not store full payment card numbers. Your payment provider may collect and process payment details according to their own policies.

 

2) How we use your information

We use personal information to:

  • Provide and manage bookings, purchases, and gift cards

  • Communicate with you about reservations, updates, and customer support

  • Send marketing messages if you opt in (and allow you to opt out at any time)

  • Improve our Site, services, and customer experience

  • Measure advertising performance and understand how visitors use our Site

  • Help protect against fraud, abuse, and security incidents

  • Comply with legal obligations

 

3) Cookies, analytics, and advertising

We use cookies and similar technologies to operate the Site and to understand and improve performance.

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Google Analytics
We use Google Analytics to collect information about how visitors use the Site (for example, pages visited and time spent). Google may use cookies and similar technologies to collect this information.

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Meta Pixel
We use the Meta Pixel to help measure the effectiveness of our advertising and to show ads to people who may be interested in our services. Meta may collect or receive information from our Site and use it in accordance with Meta’s policies.

 

Managing cookies
You can control cookies through your browser settings. If you disable cookies, some parts of the Site may not function properly.

 

4) How we share information

We may share personal information with:

  • Service providers that help us run our business (e.g., booking, email marketing, analytics, advertising, and payment processing)

  • Legal or regulatory authorities if required to comply with law or protect rights and safety

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We do not sell your personal information in the traditional sense. However, some privacy laws treat certain advertising/analytics sharing as a “sale” or “sharing.” You can limit this by managing cookie preferences and opting out where available.

 

5) Marketing choices

If you sign up for marketing emails, you can unsubscribe at any time using the link in the email. You can also contact us to update your preferences.

 

6) Data retention

We keep personal information only as long as necessary for the purposes described in this policy, including to provide services, maintain records, resolve disputes, and comply with legal obligations.

 

7) Security

We take reasonable measures to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

 

8) Children’s privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

 

9) Your rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, or to object to certain processing. To make a request, contact us using the information below.

 

10) Contact us

Escape From St. Louis
7403 Manchester Avenue, Maplewood, MO 63143
Phone: (314) 202-8880
Email: escapefromstl@gmail.com

 

11) Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

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